We accept returns for exchange or refund up to 14 calendar days after delivery of the product. At our sole discretion after 14 calendar days, we will offer an exchange or store credit only. Items must be in “new, unaltered and unused condition”. Definition of new, unaltered and unused condition is:
• without showing signs of wear or damage in any way
• within 14 calendar days of the delivery date (after 14 days, no returns are allowed)
• must not be a special order or a custom order
• unless noted that it cannot be returned or has a different return policy time period other than that 14 days noted in that item’s particular item description.
If an item is received damaged or is incorrectly shipped by us, please contact our Outreach Team immediately. Items that are defective and shipped from us will qualify for store credit or a cash refund.
Refunds are contingent upon inspection of item(s) once we receive it.
Shipping costs will not be refunded. In addition, there is a 15% restocking fee for returned items that are not being exchanged. Again you MUST contact us within 14 days if you intend to return ANY item back to our store. Items returned to us AFTER 14 days or WITHOUT contacting us will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.
Address: 910 Jackson Street, Suite 140A Golden CO 80401